Effective Date: 27 April, 2025
Welcome to FS XPRESS Logistics Limited.
We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information to provide and improve our services. The information we may collect includes:
-
Personal Details: Name, phone number, email address, delivery address, billing address.
-
Order Information: Order details, product information, tracking information.
-
Payment Information: Transaction details (payment mode, amount, transaction ID); we do NOT store sensitive payment information like credit/debit card numbers.
-
Technical Data: IP address, browser type, device information, operating system, referring URLs.
-
Communication Data: Emails, messages, or feedback you send to us.
2. How We Use Your Information
We use the information we collect to:
-
Process and deliver your orders efficiently.
-
Communicate with you regarding orders, services, updates, or promotions.
-
Enhance, personalize, and improve our services and website experience.
-
Detect and prevent fraud, unauthorized transactions, and other illegal activities.
-
Comply with legal obligations and enforce our terms and conditions.
3. Sharing Your Information
We do NOT sell, rent, or trade your personal information to third parties.
However, we may share your information with:
-
Service Providers: Such as payment processors, delivery partners, and customer support services.
-
Business Partners: For promotional offers or collaborations (only with your consent).
-
Legal Authorities: If required to comply with laws, regulations, or legal processes.
All third parties with whom we share data are obligated to maintain confidentiality and data protection.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us understand user behavior, remember preferences, and improve our services.
You can control cookie settings through your browser, but disabling cookies may affect your website experience.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, while we strive to protect your personal information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
-
Access the personal information we hold about you.
-
Correct or update your information.
-
Request deletion of your personal data (subject to applicable law).
-
Opt-out of receiving promotional communications from us at any time.
To exercise your rights, please contact us at hi@fsxpress.com.com.bd
7. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties.
We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
Any changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our practices, please contact us at:
FS XPRESS Logistics Limited
House-15, Road-6,Nikunja-2, Dhaka-1229, Bangladesh
Phone: 09639114252
Email: hi@fsxpress.com.com.bd