Terms & Conditions

Last Updated: 01 January 2025

1. Introduction

Welcome to FS XPRESS LOGISTICS LIMITED (“we”, “our”, “us”)! Your agreement with us includes these Terms and Conditions and our Privacy Policy (collectively referred to as “Agreements”).
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the Agreements.
If you do not agree to these Agreements, you may not use our services. Please contact us at info@fsxpress.com.bd if you have any questions.

2. Company Information

FS XPRESS LOGISTICS LIMITED is a company incorporated under the Companies Act, 1994 of Bangladesh.

3. Account Registration

• Merchants must open an account through our website (www.fsxpress.com.bd) or mobile application before availing of our services.

4. Mode of Placing Orders

• Merchants must place orders via the online portal by logging into their account.

• Special pick-up requests can be made over the phone; however, FS XPRESS reserves the right to accept or reject such requests.

5. Time of Placing Orders

• Orders placed before 2 PM will be picked up on the same day.

• Orders placed after 2 PM will be picked up the next working day.

6. Pick-Up Method

• Merchants must keep all packages ready at the designated address.

• FS XPRESS will collect packages between 11 AM to 9 PM.

• Packages must be properly sealed and capable of enduring normal transport wear and tear.

• Packages must not contain illegal or contraband items. Merchants shall indemnify FS XPRESS against any related damages or legal issues.

7. Package Recheck & Security

• In case of disputes regarding faulty products, resolution must involve a representative of the Merchant.

• FS XPRESS reserves the right to open any package for security inspection in the presence of a Merchant’s representative.

• FS XPRESS may reject packages for reasons including:

  • Inadequate packaging.

  • Missing invoices or documentation.

  • Delivery location outside service areas.

  • Banned goods.

  • High-value goods without insurance.

8. Delivery of Packages

• A “Customer” is defined as the final recipient designated by the Merchant.

• Packages are attempted to be delivered within 24-72 hours after pick-up (except for force majeure events).

• Deliveries are generally made between 10:00 AM to 9:00 PM.

• Successful delivery is confirmed once the Customer receives the package and/or makes payment.

9. Unsuccessful Delivery and Return

• If a Customer reschedules delivery three times, the package will be returned to the Merchant.

• If incorrect or false customer information results in failed delivery, the Merchant will be charged the service cost plus 50% extra for deliveries outside Dhaka.

• Returned packages will be returned:

  • Inside Dhaka: within 3-5 working days.

  • Outside Dhaka: within 7-12 working days.

10. Exchanged Packages

• FS XPRESS will charge regular fees based on the size and weight for exchanged parcels.

11. Reporting

• FS XPRESS will update the status of undelivered packages within the same day of the delivery attempt.

12. Complaints

• Any complaint must be raised by the Merchant within 72 hours of delivery completion.

• No complaints will be accepted after this period.

13. Payment Arrangement

• Delivery charges are based on product weight and size.

• Payments are made against consolidated or individual billing as per delivery orders.

• Merchants must request payments through the merchant panel after a successful delivery.

• For prepaid orders, FS XPRESS will collect an OTP from the customer to confirm delivery.

14. Time of Payment

• Payments will be made after successful delivery:

  • Inside Dhaka (ISD): within 1-2 working days after payment request.

  • Suburb & Outside Dhaka (OSD): within 1-2 working days after payment request.

• Payments will not be processed on Fridays, Saturdays, or official banking holidays.

15. Responsibility

• FS XPRESS is responsible for the packages after pick-up and until delivery to the Customer.

• Upon delivery, the responsibility transfers to the Customer.

• FS XPRESS acts as a custodian for the packages and cash collected from Customers.

16. Bank Account Details

• Merchants must update their designated bank account details in FS XPRESS’s merchant panel for receiving payments.

17. Lost or Damaged Packages

• FS XPRESS is not liable for damage or missing items once the parcel is delivered and accepted by the Customer.

• Customers must inspect packages at the time of delivery.

• FS XPRESS will compensate only if damage or loss occurs while under FS XPRESS’s custody and if:

  • Standard packaging was maintained.

  • Package loss is verified by FS XPRESS.

• Compensation for fully lost parcels will be based on the invoice value.

18. Limitation of Liability and Indemnity

• FS XPRESS is not liable for indirect, incidental, special, or consequential damages.

• The Merchant agrees to indemnify and hold FS XPRESS harmless from any claims, damages, liabilities, and expenses arising out of Merchant’s breach of these Terms.

19. Force Majeure

• FS XPRESS is not liable for any failure or delay in performance due to causes beyond reasonable control, including but not limited to acts of God, war, terrorism, riots, governmental restrictions, natural disasters, and labor disputes.

20. Amendments

• FS XPRESS reserves the right to modify these Terms at any time. Updated terms will be posted on the website and will become effective immediately upon posting.

21. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.

22. Contact Information

For any queries regarding these Terms, please contact:
Email: info@fsxpress.com.bd
Website: www.fsxpress.com.bd